FAQs

Credit Card Usage

  1. Security
  2. Usage
  3. Chargeback/ Refund Policy
1. Security
  1. Are my transactions/personal details secure?
  2. Yes, All transactions on the respective website pages are encrypted with SSL

  3. What is Verified by Visa and MasterCard SecureCode?

    M88 offers to our members to transact via 3D secured gateway by VISA and MASTERCARD, with reassurance that only you can use your card for online payment.

    Verified by Visa and MasterCard SecureCode give you the reassurance that only you can use your card for payments online by protecting your payment cards with a password that you create yourself.

    You may enroll for Verified by Visa and MasterCard SecureCode in 2 ways:
    1. Enroll via your card issuer’s website.
    2. Use these links to see if your card issuer has enrolled in the scheme:
    3. Enroll while performing deposit
    4. Your card issuer may allow you to enroll via the M88 website. When making a deposit you may be presented with a screen offering you the opportunity to enroll in either the Verified by Visa or MasterCard SecureCode schemes. If you choose to enroll while on the M88 website, you will provide information to your card issuer via a secure server to confirm your identity and then create your Verified by Visa password or MasterCard SecureCode. Once you have enrolled, all future deposits you make via the M88 website will require you to enter your Verified by Visa password or MasterCard SecureCode, so protecting your card payment.

NOTE: Please check with your issuance bank for 3D and non-3D secured transactions.

2. Usage
  1. Are you having trouble making in deposits?
  2. If you experience problem using your credit or debit card, please contact your card issuing bank in the first instance. Your bank may decline your transaction for a number of reasons, and we are not told why.
    • Incorrect expiration date
    • Invalid card
    • Insufficient funds/ limits
    • Disallowed for Gaming

  3. Are you using a debit card?
  4. If the card is a debit card, we need additional information about the bank account linked to the card. Please contact Customer Service if you have not previously provided your bank account details

  5. What card details do I need to enter?
  6. When depositing for the first time you will need to enter the following information:
    • Issuing Country
    • Card Bank Name
    • Card Holder Name
    • Credit Card Number
    • Expiry Period
    • CVV2
    • Billing Address

  7. Is your credit/debit card registered with M88?
  8. There is no need to register your credit/ debit card with your M88 account for deposit. We do, however, require submission of documentation such as :
    • Driving License
    • Passport Number
    • Identity Card
    • Credit Card (Front & Back)
    • Most recent (not more than 3 months old) utility, phone
    • Bank statement with your address and the same credit card billing statement

    as part of our Account Identification procedures. The verification procedures help to prevent credit card fraud.

  9. Do I need to enter my card details every time I make a transaction?
  10. No, if you choose to save your credit card details for your return visit. You are then asked to enter the amount and the CVV2 number. Alternatively, you can choose to retrieve other saved Credit Cards.

  11. What is the Verification Code/CVV2 number?
  12. The Verification Code is an important safety feature designed to protect your credit card account. It is a 3-digit number that provides a cryptographic check of the information embossed on the card that helps us validate that it is you, the legitimate cardholder in possession of the actual card, who is making this online purchase.

  13. Where can I find the Verification Code/CVV2 number?
  14. The Verification Code is located on the back of your credit card (the reverse side with your signature). Look for a series of numbers printed in the signature strip (the box where you signed your card). You may see either your entire credit card number, or just the last four digits of your card number preceded by several dots. To the right of the last four digits of your card number is a group of three digits. These three digits are your Verification Code. Use this image as a reference to help you find your code.

  15. How does the Verification Code/CVV2 number protect me?
  16. The Verification Code is not encoded into the magnetic strip on your card, so it is not picked up by card readers. The Verification Code is not part of your credit card account number, so it does not show up on any sales receipt or billing statement. Therefore, you must have the card in your possession to see and use the code. Since we validate the code with your bank, only you can use your card at our site

  17. Is it safe for me to provide my Verification Code/CVV2 number on your form?
  18. Absolutely! We treat your Verification Code with the same stringent security protocols as passwords and other vital account information. Thus it is encrypted when you enter it and we never actually see it. We securely transmit the encrypted code directly to your bank for validation of your deposit.

  19. Will my Verification Code/CVV2 number ever change?
  20. Yes. Each time your bank issues you a new card, they will print a different Verification Code on your card. For example, when your existing card reaches its expiration date, or if the magnetic strip stops working so you request a replacement, you’ll get a new card with the same account number but a different Verification Code. When that happens, be sure to update to credit card details.
3. Chargeback/ Refund Policy

In the event, if there is any discrepancy or dispute pertaining to credit card transactions, please kindly contact our Customer Service within 14 days for resolutions. Only deposit(s) that have been yet to use to place a bet will be refunded in full, minus the transaction cost.